5 research outputs found
Improving Service Delivery in a Globally Competitive Environment
- Author
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study
No full textA Study on the Effects of Organizational Commitment and Compensation for Service Immersion and Quality
- Author
- Publication venue
- 'Asia-Europe Perspective Association'
- Publication date
- Field of study
No full textConsumer Expertise for Selected Services
- Author
- Anderson J.
- Australian Bureau of Statistics
- Baker J.
- Bateson J.E.G.
- Diana Best
- Dube-Rioux L.
- Fisk R.P.
- Ford G.T.
- George W.R.
- Gronroos C
- Gummesson E.
- Guseman D.S.
- Hill D.J.
- Hite R.E.
- Johnson E.J.
- Kardes F.R.
- Kim J.
- Lewis R.C.
- Mano H.
- Marks L.J.
- Martin I.
- Nunnally J.C.
- Nyquist J.D.
- Parasuraman A.
- Perkins W.S.
- Punj G.
- Rao A.R.
- Sherif M.
- Sirgy M.J.
- Spreng R.A.
- Srinivasan N.
- Surprenant C.F.
- Swan J.E.
- Winsted K.F.
- Zeithaml V.
- Zeithaml V.A.
- Publication venue
- 'Emerald'
- Publication date
- Field of study
No full textRethinking the paradigm of service internationalisation: Less resource-intensive market entry modes for information-intensive soft services
- Author
- A. Aspelund
- A. Lejeune
- B. Edvardsson
- C. Driver
- C. Grönroos
- C. Lovelock
- C. Lovelock
- C. Lovelock
- C. McLaughlin
- D. Sharma
- D. Sharma
- D. Spar
- David A. Ball
- E. Baark
- E. Sasser
- Elizabeth L. Rose
- F. Bradley
- G. Newbould
- G. Patterson
- H. Post
- I. Bjorkman
- I. Ekeledo
- J. Carman
- J. Harvey
- J. Johanson
- J. Johanson
- J. Lynch
- J. Rayport
- J. Reardon
- J. Roberts
- J. Torre De la
- K. Frazer
- K. Sauvant
- K. Tucker
- K.F. Winsted
- M. Erramilli
- M. Orava
- M. Oystein
- M. Porter
- N. Coviello
- P. Berthon
- P. Leo
- P. McDougall
- P. O’Farrell
- R. Chase
- R. Chase
- R. Loustarinen
- S. Cavusgil
- S. Globerman
- S. Hassan
- S. Hollensen
- S. Rhian
- S. Vandermerwe
- S. Zaheer
- T. Clark
- T. Clark
- UNCTAD
- United Nations
- V. Terpstra
- V. Zeithaml
- Valerie J. Lindsay
- Y. Aharoni
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
No full textService recovery in higher education: Does national culture play a role?
- Author
- Abdullah F.
- Ahuvia A.
- Alexander E. Reppel
- Anderson C.M.
- Armstrong M.
- Athiyaman A.
- Banwet D.
- Bennett R.
- Berger C.
- Bhandari M.
- Bingham F.B.
- Bitner M.
- Blodgett J.G.
- Botschen G.
- Bove L.L.
- Bove L.L.
- Bradley G.L.
- Browne B.
- Chapleo C.
- Cheetham G.
- Chen C.C.
- Chung R.
- Cornelius-White J.
- Cubillo J.
- Curran J.M.
- Davis J.C.
- De Mooij M.
- Deeter-Schmelz D.R.
- Desai S.
- Duffy J.
- Faranda W.T.
- Frankel R.
- Frankel R.
- Gengler C.E.
- Gengler C.E.
- Gengler C.E.
- Granitz N.A.
- Greenberg J.
- Gremler D.D.
- Gruber T.
- Gruber T.
- Gruber T.
- Gutman J.
- Hall E.T.
- Harris L.C.
- Hart C.W.L.
- Helgesen Ø.
- Hemsley-Brown J.
- Hemsley-Brown J.
- Heslop L.A.
- Hofstede G.
- Hofstede G.
- Hwarng H.B.
- Ilma Nur Chowdhury
- Ivy J.
- Iyer R.
- Johnson M.D.
- Johnston R.
- Kano N.
- Kanousi A.
- Karande K.
- Kau A.
- Kennedy M.S.
- Lee S.
- Lidén S.B.
- Littlewood W.
- Littlewood W.
- Lowrie A.
- Löfgren M.
- Maheswaran D.
- Maringe F.
- Markus H.
- Mattila A.S.
- Mattila A.S.
- Mattila A.S.
- Mattila A.S.
- Mattila A.S.
- Mattila A.S.
- Matzler K.
- Matzler K.
- Maxham J.G.
- Mazzarol T.
- McColl-Kennedy J.R.
- McColl-Kennedy J.R.
- McCollough M.A.
- Michel S.
- Mount D.J.
- Mukherjee A.
- Mullen M.R.
- Ng S.
- Nilsson-Witell L.
- Nyer P.
- Patterson P.
- Paul M.
- Priporas C.
- Reynolds T.J.
- Reynolds T.J.
- Ringberg T.
- Rokeach M.
- Schoefer K.
- Schwartz S.
- Schwiebert V.L.
- Scott S.
- Seawright K.
- Smith A.K.
- Soares A.M.
- Sohail M.
- Steenkamp J-B.E.M.
- Steenkamp J-B.E.M.
- Stewart K.L.
- Straus M.A.
- Swan J.E.
- Swanson S.R.
- Swanson S.R.
- Szmigin I.
- Tax S.S.
- Tax S.S.
- Thompson D.V.
- Thorsten Gruber
- Voss R.
- Voss R.
- Voss R.
- Winsted K.F.
- Wiseman R.L.
- Wæraas A.
- Yuksel A.
- Zanoli R.
- Zeithaml V. A
- Zemke R.
- Zemke R.
- Zhang J.
- Zhang Q.
- Publication venue
- 'Informa UK Limited'
- Publication date
- Field of study
No full text
